FAQ
1. How long does it take to process and deliver my order?
All orders are carefully handcrafted with precision. Delivery typically takes 5-8 business days. During peak periods, it may take a little longer. We’ll notify you via email or phone if there are any significant delays. For more details, see our Shipping Policy.
2. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for the tracking number to become active. You can track your order.
3. What should I do if my product arrives damaged?
If your parcel is damaged:
- Refuse delivery if possible and contact us immediately.
- If damage is noticed after delivery, email support@ltkuxs.com within 24 hours, including:
- Photos of the damaged item and packaging
- Your order number
- A brief description of the issue
Despara Life will cover return shipping and send you a replacement at no extra charge.
4. What is your return policy?
You have 30 days to initiate a return if you’re unsatisfied. Items must be in original condition with the purchase receipt. To start a return, see our Return and Refund Policy.
5. How does the refund process work?
After we verify your returned item, your refund will be processed within 10 business days. Additional time may be needed for the refund to appear in your account. More details are in our Return and Refund Policy.